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Onboarding & getting started

Get started with the Engineering Onboarding Program, read about Zendesk's high-level Engineering concepts and incorporate our practices into your day-to-day work.

Infrastructure

Need infrastructure for your service? Here's where to start with the self-service interface, data stores, secrets, routing and networking, application hosting and accessing our shared services.

Developing & testing

Access and use best-practice development tools and frameworks across all our products and services.

Deployment & SRE

Use our tools, frameworks and procedures to deploy, release and maintain code safely right across Zendesk; and get started with what to do if something seems to have gone wrong.

Security & open source

Make sure your product is secure and compliant.

Data, Data Platform, & analytics

Access and use product and non-product data from across Zendesk.

GenAI & machine learning

Incorporate machine learning and GenAI into your product or service, and your day-to-day work.

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